CANCELLATION/REFUND POLICY

Thank you for considering Ashya Roberts for your live events, corporate gigs, festivals, private functions, weddings, and performances at pubs and restaurants. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for bookings made through www.ashyaroberts.com. By booking Ashya Roberts for your event, you agree to the terms set forth in this policy.

General Events (Corporate Gigs, Festivals, Private Functions, Weddings, Pubs and Restaurants)

Advance Notice: To cancel a booking, you must provide written notice at least 30 days before the scheduled event date. Cancellations made with at least 30 days' notice will receive a full refund.
Short Notice: Cancellations made between 15 to 29 days before the event will receive a 50% refund of the total booking fee. Cancellations made less than 15 days before the event are non-refundable.

Special Circumstances

Force Majeure: If an event is cancelled due to circumstances beyond your control (e.g., natural disasters, government restrictions, illness), we will work with you to reschedule the event or provide a full refund.
Rescheduling: If you need to reschedule your event, please contact us as soon as possible. We will make every effort to accommodate the new date, subject to Ashya Roberts' availability. Rescheduling within 30 days of the event may incur additional fees.

Refund Policy

Refund Eligibility

Full Refund: You are eligible for a full refund if the cancellation is made at least 30 days before the event.
Partial Refund: If the cancellation is made between 15 to 29 days before the event, you will receive a 50% refund.
No Refund: Cancellations made less than 15 days before the event are non-refundable.

Refund Processing

Timeframe: Refunds will be processed within 10 business days of receiving your cancellation request. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer.
Method: Refunds will be issued to the original payment method used for the booking.

If you have any questions or need assistance with cancellations or refunds, please get in touch

Thank you for your understanding and cooperation. We look forward to providing an unforgettable musical experience for your event.